Knowledge base :

Get Started

Admin Quickstart User Quickstart Dashboard Signup and Login Using the Softdrive App Softdrive VDI Tips, Tricks, and Best Practices

Setup and Configuration

Identity & User Provisioning

Microsoft Entra SSO Okta SSO Authentication Microsoft Entra SCIM Provisioning

Network & Security

VPN IPsec / Site-to-Site Tunnel Windows Firewall Configuration Firewall Ports Configuration Softstream Client and Relay Server Network Port Requirements EDR and Antivirus Allowlisting View / Export Softdrive Digital Certificate

Computer & Windows Setup

Set Up a Standalone Computer Set Up a Workgroup-Joined Computer Set Up an Active Directory-Joined Computer Windows Provisioning Package Disable BitLocker for Templates

Knowledge Base

Compute

Computers Computer Pools Hosts Fleets Configuration Fleets Schedules Adding Storage

Users Management

Users Roles and Permissions Groups

Advanced

Templates Templates Advanced Invoices Organization Settings Inactivity Timers

Troubleshooting

Application Performance & Stability

Improve AutoCAD Performance Improve Civil 3D Performance Troubleshoot Bluebeam Instability

System, Hardware & Devices

Camera Not Found or Softdrive Webcam Not Working Camera or Webcam Not Working in Microsoft Teams, Zoom, or Softdrive

Internal & HTTP Errors

Error Code 1001–1004 Error Code 500 Error Code 502 Guest Agent Not Responding

TLS & Handshake Errors

Error Code 01 Error Code 02 Error Code 03 Error Code 04 Error Code 06 Linux Error 127

Session & Server Errors

Error Code 07 Error Code 08 Error Code 09 Error Code 10 Error Code 11

Connection, Restart & Auth Errors

Error Code 12 Error Code 13 Error Code 14 Error Code 15 Error Code 18 Error Code 19

Frequently Asked Questions

Connection & Login Issues

“Connecting to your Computer” screen frozen Contact Softdrive Support when selecting my phone Trying to provision a new Cloud PC for a user but… Unable to log into Softdrive Virtual Machine Softdrive screen completely frozen Why does my Softdrive computer lag when screen… Why does my Softdrive screen seem blurry? Saving files takes a long time

Apps & Performance

Bluebeam acting slow Bluebeam instability on the Softdrive machine Limited functionality Local Internet troubleshooting checklist Microsoft Teams audio issues Ultrawide monitor not working with Softdrive Cloud PC showing a different time Cloud PC showing the wrong time

System, Hardware & Errors

Softdrive VM – Hardware requirements Softstream – Collect logs Update Cloud PC owner Fix Softdrive Client outdated issues Getting an “Abrupt Disconnect” error How do I fix Error 2? Removing lingering keyboard layouts Change Windows screen orientation

Account, Access & Guides

Update my 2FA phone number Is there an onboarding guide? Unable to download or log into Microsoft account How to allocate VMs to users using pooled PCs

Release Notes

4.X

v4.6.0 Released: March 2026 v4.7.0 Released: May 2026 v4.8.0 Released: July 2026 v4.9.0 Released: August 2026

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